Help and contact
Do you have questions about your order, want to change your payment method, or have any other concerns? Here you will find answers to the most frequently asked questions, such as where your delivery is, how to register a return or a warranty claim, and how to find an invoice – as well as our contact options.
Popular topics
Returns or problems
Register a return, report a defect or a wrong delivery, or tell us a parcel never arrived.
Read moreReturn policy
Return periods, return costs, handling fees and which products cannot be returned.
Read morePayment methods
Invoice, credit and debit cards, TWINT, advance payment, instalments, PayPal and more.
Read moreShipping and collection
Free shipping from CHF 50.–, next-day and Saturday delivery, bulky items and collection in our stores.
Read more
Contact
Couldn't find what you were looking for? Our customer service is happy to help.
- Phone
- +41 44 123 45 67
- help@bytewerk.ch
- Chat and phone hours
- Monday to Friday8:00 a.m. – 8:00 p.m.
- Saturday9:00 a.m. – 5:00 p.m.
- Postal address
- Bytewerk AG Pfingstweidstrasse 60b CH-8005 Zurich
Prefer to talk in person? Visit one of our ten stores – you can also drop off returns and collect orders there.